Effective Date: 30th January 2024

This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By using our website and services, you consent to the practices outlined in this policy.

1. Information We Collect:

a. Account Information:

• When you create an account, we collect information such as your name, phone number, and password.

b. Login Credentials:

• If you choose to log in using phone number, OTP, or email/password, we collect and store the necessary credentials securely.

c. Payment Information:

• To process appointments and transactions, we collect payment details, such as credit card information. This information is securely handled by our payment processing partners, and we do not store it on our servers.

d. Booking Information:

• When you book a hospital appointment, we collect details such as date, time, hospital/clinic information, and purpose of the appointment.

e. Communication Data:

• We may collect information from your communications with our customer support or feedback forms.

2. How We Use Your Information:

a. Account Management:

• To manage your account, provide access to our services, and authenticate your identity.

b. Appointment Processing:

• To facilitate hospital appointments, process payments, and communicate appointment details.

c. Improvement of Services:

• To analyze user trends and preferences, enhance user experience, and improve our services.

3. How We Share Your Information:

a. Legal Requirements:

• We may disclose your information to comply with applicable laws, regulations, or legal processes.

b. Business Transfers:

• In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

4. Security Measures:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5. Children’s Privacy:

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal information, please contact us.

7. Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.

8. Contact Information:

If you have any questions or concerns regarding this Privacy Policy, please contact us at civilhospital.iso@gmail.com.

Thank you for trusting us. Your privacy is important to us.