Effective Date: 30th January 2024

Thank you for choosing civilhospitalaizawl.com (http://civilhospitalaizawl.com/) ("we," "us," or "our"). This Refund Policy outlines our guidelines regarding refunds for appointments and services provided through our website. Please read this policy carefully before using our services. By using our services, you agree to the terms outlined in this Refund Policy.

1. Appointment Refunds:

a. Cancellations by Users:

• If you need to cancel a booked hospital appointment, please notify us as soon as possible via email at civilhospital.iso@gmail.com or by contacting us at Civil Hospital, Aizawl, Mizoram.

b. Refund Requests:

• Refund requests must be submitted within a reasonable time frame after the cancellation. You may contact us via email at civilhospital.iso@gmail.com or by contacting us at Civil Hospital, Aizawl, Mizoram.

2. Payment Disputes:

a. Chargebacks:

• If you initiate a chargeback for a payment made on our website, we reserve the right to suspend or terminate your account. Chargebacks may also result in additional fees assessed by our payment processing partners.

b. Dispute Resolution:

• Before initiating a chargeback, we encourage you to contact us to resolve any payment-related issues. We will make reasonable efforts to address and resolve disputes promptly.

3. Contact Information:

If you have any questions or concerns regarding our Refund Policy, please contact us at civilhospital.iso@gmail.com.

Thank you for choosing civilhospitalaizawl.com (http://civilhospitalaizawl.com/). We value your trust and strive to provide a transparent and fair refund process.